Terms of Service

Effective Date: January 1, 2026. Please read these terms carefully before using our platform.

User Eligibility and Canadian Legal Scope

Minimum Age Requirement

You must be at least eighteen years old, or the age of majority in your respective Canadian province, to create an account. Minors are strictly prohibited from accessing or using any part of this service.

Geographic Jurisdiction

These terms are governed by the laws of Canada and the applicable provincial jurisdiction where you reside. Any disputes arising under this agreement shall be resolved in accordance with Canadian federal and provincial statutes.

Account Registration and Profile Accuracy

Registration Process

To access premium features, you must complete the registration form with valid contact information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Profile Accuracy Standards

All profile details, including photographs, biographical data, and preferences, must be truthful and up-to-date. Misrepresentation may result in immediate account termination without warning.

Acceptable Conduct and Serious Dating Purpose

Purpose of Platform

Our service is designed exclusively for individuals looking for genuine, long-term romantic connections. Casual encounters, networking, or business inquiries fall outside the intended scope of use.

Community Guidelines

Users must maintain respectful dialogue. Constructive feedback and polite rejection are encouraged. Spamming, aggressive messaging, or off-topic solicitation violates our acceptable use policy.

Prohibited Behavior, Harassment Rules, and Impersonation

Harassment Prevention

Threatening, bullying, stalking, or sending unsolicited explicit content is strictly forbidden. We employ automated monitoring and manual review to enforce these standards swiftly.

Anti-Impersonation Protocol

Creating accounts under false identities, using stolen photographs, or mimicking existing members compromises platform integrity. First-time violations trigger permanent bans and potential legal action.

Subscription Terms, Payment Obligations, and Renewal Policy

Membership Tiers

We offer monthly and annual subscription plans. Pricing is displayed clearly before checkout. All fees are quoted in Canadian Dollars and exclude applicable taxes unless stated otherwise.

Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless disabled prior to renewal. You will receive a confirmation email before each charge is processed.

Cancellation Process and Refund Limits

How to Cancel

Navigate to Account Settings > Billing > Manage Subscription to cancel. Cancellations take effect at the end of the current paid period. No partial refunds are issued for unused days.

Refund Eligibility

In compliance with Canadian consumer protection laws, refunds are only granted for technical failures preventing service access or unauthorized charges. Standard regret-based cancellations are non-refundable after the initial cooling-off period, if applicable by province.

Content Ownership and Profile Content License

User-Generated Material

You retain full copyright over your original photos and written content. However, by posting, you grant us a worldwide, royalty-free license to display, store, and distribute your profile material across our platform and marketing channels.

Intellectual Property Rights

The underlying software, design, databases, and trademarks belong exclusively to EliteSinglesCanadian. Unauthorized scraping, cloning, or commercial reuse of our architecture is prohibited.

Matching Feature Limits and Service Availability

Algorithm Disclaimer

Our compatibility engine provides suggestions based on self-reported data and activity patterns. It does not guarantee mutual attraction, successful dates, or long-term partnership outcomes.

Uptime Commitments

We strive for ninety-nine percent operational reliability. Scheduled maintenance windows will be announced forty-eight hours in advance. We are not liable for temporary outages caused by internet infrastructure issues.

Account Suspension and Safety Reporting

Enforcement Actions

Violations of these terms may lead to temporary holds or permanent deletion. Appeals can be submitted via email within fourteen days of notification.

User Safety Tools

Report suspicious behavior immediately using the built-in flag button. Our moderation team reviews reports within twenty-four hours. We strongly advise meeting new contacts only in public spaces.

Dispute Process and Liability Limits

Resolution Procedure

Any disagreements shall first undergo good-faith negotiation. Unresolved matters proceed to binding arbitration in Ontario, Canada, waiving the right to class-action lawsuits.

Limitation of Liability

We provide services on an as-is basis. Total financial liability shall not exceed the amount paid during the preceding three months. We disclaim indirect, incidental, or consequential damages related to account usage.

Policy Updates

We may revise these terms periodically to reflect regulatory changes or platform improvements. Continued use after publication constitutes acceptance. Significant modifications will trigger an in-app notification and email alert.